Sales Training & Customer Service Training

Sales and customer service teams hold the keys to bringing in new business and building customer loyalty. Cultivate the talents and skills needed to maximize their success. The Madison Consulting Group provides sales and service training that improves overall performance and delivers measurable results in revenue and customer retention.

Our customer service and sales training programs in NYC and worldwide help your teams to develop the skills that they need to:

  • Pitch clients and deliver compelling sales presentations
  • Conduct cold and warm calling with confidence
  • Nurture potential client relationships and effectively qualify leads
  • Negotiate strategically and successfully with customers, partners and clients
  • Provide exceptional service that builds customer loyalty
Sales Training NYC


  • Cold and Warm Calling
  • Networking
  • Consultative Selling
  • Prospecting
  • Customer Service
  • Sales Presentations
  • Negotiating
  • Turning Service into Sales


Is your company facing specific challenges when it comes to employee performance? The Madison Consulting Group’s professional development experts can help you find a solution that is tailored to your needs. Submit your question and we will connect you to a partner who can help.


“The Madison Consulting Group is our most important educational partner for management, professional, and customer service skills development. They provide the best of both worlds: the breadth of capability and level of talent of a large firm and the responsiveness and genuine caring of a small firm.”

– Director of Organizational Development,
Visiting Nurse Service of New York

Customized programs, personalized service

We create, expand and
sustain professional development programs.

The Madison Consulting Group works closely with your company to design the ideal leadership and management training programs that meet your business goals. We learn your company’s culture and language so that we can personalize training sessions with real-life scenarios that are applicable for your team.

In addition to customized training and coaching, we also provide learning and development consulting services to companies looking to create, expand, or sustain leadership and management programs within their organizations. For global organizations, our talented network of multilingual coaches and facilitators can also provide training in more than 15 languages in 50 countries worldwide.

As your strategic partner, The Madison Consulting Group takes a hands-on approach to ensure that all aspects of your leadership and management training run smoothly and seamlessly. From preparing course materials to evaluating participant feedback, we’ll handle every little detail so that you can focus on the bigger picture—guiding your company’s leadership to success.

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